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Product Description
This seminar is designed to empower you to resolve the key issues around the customer experience in your business.
‘Great or poor’ is a seminar about how to deliver ‘great’ service in your organisation or team. This is:
The most profitable way in the world to do business!
But our research (and your experience) proves that this is often a rare occurrence: resulting in low margins, wasted budgets, and unnecessary stress and problems. All of which combine to give you results which are often significantly lower than your organisation’s potential.
Combine this with the following 2 business truths:
1. Most people possess far more ability and intelligence than their job demands or even allows of them
2. There is a constant pressure to demand more for less
At the same time as the marketplace is becoming ever more competitive, with new threats from around the world appearing at a breathtaking rate, and traditional jobs disappearing overnight.
The purpose of this seminar is to look at these issues from a new point of view, and discuss principles and ideas that will empower you to:
➢ REALLY motivate and empower your people
➢ Execute your key strategies with confidence
➢ Consistently build sales and profits without spending a fortune on marketing
➢ Know what level of service you’re giving your customers, and what you need to do to keep improving it
➢ Have more time working ON the business rather than IN it
➢ Predict future results
➢ Achieve more for less, as a business and as an individual … consistently and ongoing
Included in the price you pay is:
• All course materials
• Full day seminar delivered by the author of ‘Great or Poor’: Guy Arnold
• The ‘great or poor’ manual (RRP £317.25)
• A CD to keep the material fresh in your mind (RRP £12.99)
• A one hour telephone review to help you after the seminar with any queries or issues you may be facing in your work (RRP £264.37)
• 20% discount on initial follow up future consultancy with us
• All refreshments
‘Great or poor’ is a seminar about how to deliver ‘great’ service in your organisation or team. This is:
The most profitable way in the world to do business!
But our research (and your experience) proves that this is often a rare occurrence: resulting in low margins, wasted budgets, and unnecessary stress and problems. All of which combine to give you results which are often significantly lower than your organisation’s potential.
Combine this with the following 2 business truths:
1. Most people possess far more ability and intelligence than their job demands or even allows of them
2. There is a constant pressure to demand more for less
At the same time as the marketplace is becoming ever more competitive, with new threats from around the world appearing at a breathtaking rate, and traditional jobs disappearing overnight.
The purpose of this seminar is to look at these issues from a new point of view, and discuss principles and ideas that will empower you to:
➢ REALLY motivate and empower your people
➢ Execute your key strategies with confidence
➢ Consistently build sales and profits without spending a fortune on marketing
➢ Know what level of service you’re giving your customers, and what you need to do to keep improving it
➢ Have more time working ON the business rather than IN it
➢ Predict future results
➢ Achieve more for less, as a business and as an individual … consistently and ongoing
Included in the price you pay is:
• All course materials
• Full day seminar delivered by the author of ‘Great or Poor’: Guy Arnold
• The ‘great or poor’ manual (RRP £317.25)
• A CD to keep the material fresh in your mind (RRP £12.99)
• A one hour telephone review to help you after the seminar with any queries or issues you may be facing in your work (RRP £264.37)
• 20% discount on initial follow up future consultancy with us
• All refreshments
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